https://www.cardpointe.com
MERCHANT STATEMENTS
(Generated monthly) NO paper statements are mailed to you.
You will receive an email with instructions for you to setup your User name and password with CardPointe. Click on that link in the email. The email is sent to the email address that was provided to us on the merchant application paperwork. If that is NOT you, then you will need to speak to the person in your company whom did provide their address and have them “add” you as a user once they do enroll in CardPointe. If you need assistance, call our offices at 1-800-313-5198.
If you lose the link you can go here to setup your login.
DON’T HAVE AN ACCOUNT? SIGN UP
Once you register you can get your monthly merchant statements and transaction data for
free online.
• Your MID is your merchant number listed in this email above.
• Your TAX number is your Federal Tax ID number as you indicated on your
merchant application.
• Your Zip Code is what you put on your merchant application as your physical address
zip code.
• Click Submit to confirm
Please log into CardPointe and under your “My Account” you will click on “learn how to get compliant” for the PCI Compliancy info listed below.
There will be a help desk phone number if you need assistance. If you do not receive this email please contact the Customer Service Department to request it be emailed to you again.
Questions about my Merchant Statements?
Call CardConnect Merchant Support:
1-877-828-0720
Hours: Monday thru Friday 8 AM to 7 PM EST.
Or Email:
cardpointesupport@cardconnect.com
All National Holidays observed.
If you have remaining questions about your statement that was not addressed here please call our offices 1-800-313-5198 during normal business hours.