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MerchantSource Policies: Shipping, Returns, Warranties & Refunds

Shipping Policy

delivery_to_doorNo orders are shipped on Saturday, Sunday or Holidays. All shipping is via carrier of MerchantSource’s choosing. Orders must be placed before 2:00 PM EST (Eastern Standard Time) to be shipped same day. Once you have submitted your order and your card has been charged, if you change your shipping method there is a $10.00 service charge for changing the method of delivery or delivery destination. No refunds on any and all shipping charges or service charges. At MerchantSource® we believe in helping our environment by recycling. We use recycled and recirculated materials as part of our packaging.

No orders are shipped on Saturday, Sunday or Holidays. All shipping is via carrier of MerchantSource’s choosing. Orders must be placed before 2:00 PM EST (Eastern Standard Time) to be shipped same day. Once you have submitted your order and your card has been charged, if you change your shipping method there is a $10.00 service charge for changing the method of delivery or delivery destination. No refunds on any and all shipping charges or service charges. At MerchantSource® we believe in helping our environment by recycling. We use recycled and recirculated materials as part of our packaging.

Return Policy

All returns require RMA numbers issued by MerchantSource®.

  • Non-working returns less than 30 days old from date of issue. Merchant must call into MerchantSource® first. Together we will trouble shoot equipment problems, if not resolved, Merchantsource will notify warehouse of equipment failure and then the appropriate deployment of replacement equipment will ensue. A Call Tag request will be sent to merchant for return of defective said equipment. Serial numbers are tracked on all equipment. If the merchant does not return the device on the call tag within 10 days, the account will go to Collections. Merchant will be responsible for all fees incurred for Collections.
  • Non-working returns greater than 30 days, but within warranty, from date of issue will be placed with a like refurbished device. MerchantSource® will place an Equipment Replacement request (RA#) for no charge. If the merchant does not return the malfunctioned device on the call tag within 10 days, the account will go to collections and MerchantSource® will not be held liable for said transaction.
  • All Returns are situations where items are being returned and not being replaced. Credit will only be given on returned items that are unused and in the original box / packaging and have been purchased thru our company, MerchantSource®. There are absolutely no exceptions – no returns accepted on software with broken seals. We reserve the right to refuse issuance of RMA’s based on any circumstance. There is a 20% restocking fee (calculated on the total amount charged to your card) on any accepted returned item at MerchantSource’s sole discretion, no exceptions. You agree to this upon placement of your order with us, MerchantSource®.

Equipment Warranty Policy

icon_warrantyAll new equipment comes with a manufacturer’s warranty (based on standards applied by manufacturer); for example Eclipse & Verifone equipment have a 12 month manufacturer’s warranty. We have a 30-day shipment warranty policy.

Merchant Return RMA Procedure

All Returns are situations where items are being returned and not being replaced. Credit will only be given on returned items that are unused and in the original box / packaging and have been purchased thru our company, MerchantSource®. There are absolutely no exceptions – no returns accepted on software with broken seals. We reserve the right to refuse issuance of RMA’s based on any circumstance. There is a 20% restocking fee (calculated on the total amount charged to your card) on any accepted returned item at MerchantSource’s sole discretion, no exceptions. You agree to this upon placement of your order with us, MerchantSource®.

Frequently Asked Questions

askPrices & product availability subject to change without prior notification. All equipment for sale is new unless otherwise stated. Click here for more FAQ’s

Refund Policy

Returns are situations where items are being returned and not being replaced. Refunds will only be given on returned items that are unused and in the original box / packaging. There are absolutely no exceptions – no returns accepted on software with broken seals. There are absolutely no exceptions – no returns accepted on software with broken seals. We reserve the right to refuse issuance of RMA’s based on any circumstance. There is a 20% restocking fee (calculated on the total amount charged to your card) on any accepted returned item at MerchantSource’s sole discretion, no exceptions. You agree to this upon placement of your order with us, MerchantSource®.

All Shipping Charges are NON-Refundable. ALL shipping via carrier of MerchantSource’s choosing.  No Refunds on any orders past 30 days from date of order and if damaged in anyway. No refunds without prior RA# Authorization number.

Secure Online Ordering

Shopping on MerchantSource is Safe
secretservice_agent_closeup_md_whtOur website uses SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications are not tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be.

To check a site’s security status, look at the site’s URL in your browser window. An “s” added to the familiar “http” (to make “https”) indicates that SSL is in effect. In Internet Explorer 4.0 or later, a closed padlock appears when you are in secure mode.

Privacy Policy

We Respect Your Privacy
MerchantSource Privacy PolicyMerchantSource® recognizes and respects how important personal privacy is to you. Because your privacy is important to us, we operate under the guiding principle that we will not release your personal information to any unaffiliated party.

Your personal information is the information specific to you that you provide us. This includes the information you enter into an online secure orders or questions you ask via e-mail, or personal banking/payment data.

 

Need Additional Help?

crying_lady_computerVisit our Frequently Asked Questions: Your questions may already be answered in our Frequently Asked Questions section.

Can’t find what you are looking for on our website? Use our Site Directory or our online search.

We know how frustrating not finding your answers quickly can be. Please feel free to call our offices Monday thru Friday from 9 AM to 5 PM EST at 1-800-313-5198. E-mail us